covid-19 / infectious disease safety measures

To promote safety and comfort, we have taken these steps for the benefit of our clients and staff:

• Health screening before appointment.
• Sanitize your hands immediately upon entering; hand sanitizer stations are located throughout the facility. We also recommend washing your hands before and after your massage.
• Massage therapists will wear masks upon request.
• Air purifiers in each room, the lobby, and the hallway. These are highly efficient purifiers that have a True HEPA filter for viruses and allergens, carbon filter, and internal UV-C light to help make the air safer.
• Special room cleaning and laundry handling between appointments, using EPA-approved disinfectants and following CDC guidelines.

Please understand this has taken a lot of thought and research to put together. Our employees are trained to follow the new protocols and policies without exceptions. We understand that some people may not like parts of this plan, and some may decide not to return for massage until those parts are relaxed/eliminated. We hope it will not be long before that can be done.

We take the safety of you and our employees very seriously. We want to keep everyone as safe as possible during this pandemic, and so we will do our best to minimize risks for everyone.

NOTE: For those who are immune compromised and those who are otherwise particularly susceptible to respiratory infections or blood clots, we recommend that you delay getting massage therapy for now. There is ongoing research that will provide greater clarity regarding safety and risk mitigation over the next few months, and we will welcome you back when it is appropriate for us to do so.

ARE MASKS REQUIRED? 

Masks are preferred for these therapists only: Kelly Ann and Anne 

​​WHEN YOU ARRIVE: PROCEDURE

• Entrance by appointment only; please arrive at least 10-15 minutes early.
• Health screening before appointment.
• Masks are preferred for these therapists: Kelly Ann and Anne. If you prefer your therapists wear a mask please request it at the time you schedule your appointment
• Sanitize your hands immediately upon entering; hand sanitizer stations are located throughout the facility. We also recommend washing your hands before and after your massage.
• You will need to show proof of vaccination for these therapists: Bill, Kathleen, and Anne​

NEW CLIENTS: IMPORTANT

• ​If this is your first visit to Eagan Massage Center, please arrive at least 15 minutes early to fill out confidential client intake forms. You will provide critical health information and have a chance to review it with your therapist so you get the most out of your massage. You’ll discuss the reason for your visit and your therapist will answer any questions you may have.
  
  If possible, please fill out any new client health history paperwork prior to arrival. These forms must be completed prior to the start of your massage, and any time required to finish them is part of your scheduled appointment time. We can send them to you via email for printing and completion, or they can be filled out in your car prior to your appointment.

NO SHOW / CANCELLATION POLICIES

These policies honor our therapists’ time and commitment to your scheduled appointment. Massage is our therapists’ livelihood and we take this seriously. We require a credit card to schedule appointments.

ILLNESS:
​If you have a fever, severe cold, the flu, or anything else potentially contagious, you should not have a massage. This includes known recent exposure to infectious disease while traveling outside the country; please delay scheduling a session until after the incubation period has expired (this may be up to three weeks). If you have a skin infection or other diagnosed skin condition, you may need to delay getting a massage or remain clothed for your session. If in doubt, call us to ask. If you are ill, please call as soon as possible to cancel your appointment at no charge. We will be happy to reschedule your appointment when you are well again.

COVID-19 SCREENING CANCELLATION: 
If you arrive for your appointment and our COVID-19 screening prevents you from entering the business, we will cancel your appointment at no charge and invite you to return in a few weeks. 

24-HOUR CANCELLATION POLICY:
We ask that you give 24 hours notice to change or cancel your appointment. If the client fails to give 24 hours notice and we are not able to fill the appointment we will charge 50% of the session fee. If we can fill the spot, the client will not be charged.

SAME-DAY SCHEDULING POLICY:
If the client makes an appointment within 24 hours of their appointment and cancels the day of their appointment, they will be charged 50% of their session fee. If we can fill that spot, the client will not be charged.

SCHEDULING FOR PARTIES OF 2 OR MORE:
If the clients fail to give 24 hours notice, both clients will be charged 50% of the session fee. If either client fails to show up, they will be charged 100% of the session fee.

NO-SHOW POLICY:
If the client fails to show up for their appointment and does not call to cancel, they will be charged 100% of the session fee.

SAFETY MEASURES POLICY: 
If you refuse to complete your paperwork, or follow any other policies related to the safety of our staff and other clients, you will be refused entrance and charged 100% of the session fee. If your massage session starts before you violate these policies, your session will be ended early and you will be charged 100% of the session fee. ​

Returning Clients

Schedule your massage here or call to book.

Please update your email address and phone number
​when you log in to schedule a massage.

New and First-Time Guests

Call to schedule your first session.

As a new guest, we want to make sure you have the best experience. In order to do this, we want to help pair you with the right therapist for your needs. We will ask a few questions about your desired service, pressure, and goals, and suggest a therapist that would be available at that time.

Call 651.452.0246 to Schedule. Please have your credit card and contact information (e-mail address and mobile number) ready.

call to schedule

To Consider:

• We adjust pressure to your comfort.
• Specialized services are scheduled only with therapists that have the specialized training/certification. Please schedule them in advance.
• An additional $10 fee applies to sessions with Jason Erickson.
• Minors: Anyone under the age of 18. Please be sure the therapist you choose works with minors. You will see a note under the therapist's description if they do not work with minors. The parent or guardian needs to come for the first session to sign the Health History Form. You may be required to sit in on the session based on the client's age, experience with massage, and therapist's comfort level.
• The service prices above include taxes. All products and services will be charged taxes of 8.125%. Please ask about availability of additional services. Fees may apply for no-shows or cancellations with less than 24 hours' notice.​ 

NO-SHOW / CANCELLATION POLICIES

These policies honor our therapists’ time and commitment to your scheduled appointment. Massage is our therapists’ livelihood and we take this seriously. We require a credit card to schedule appointments.

ILLNESS:
​If you have a fever, severe cold, the flu, or anything else potentially contagious, you should not have a massage. This includes known recent exposure to infectious disease while traveling outside the country; please delay scheduling a session until after the incubation period has expired (this may be up to three weeks). If you have a skin infection or other diagnosed skin condition, you may need to delay getting a massage or remain clothed for your session. If in doubt, call us to ask. If you are ill, please call as soon as possible to cancel your appointment at no charge. We will be happy to reschedule your appointment when you are well again.

COVID-19 SCREENING CANCELLATION: 
If you arrive for your appointment and our COVID-19 screening prevents you from entering the business, we will cancel your appointment at no charge and invite you to return in a few weeks. 

24-HOUR CANCELLATION POLICY:
We ask that you give 24 hours notice to change or cancel your appointment. If the client fails to give 24 hours notice and we are not able to fill the appointment we will charge 50% of the session fee. If we can fill the spot, the client will not be charged.

SAME-DAY SCHEDULING POLICY:
If the client makes an appointment within 24 hours of their appointment and cancels the day of their appointment, they will be charged 50% of their session fee. If we can fill that spot, the client will not be charged.

SCHEDULING FOR PARTIES OF 2 OR MORE:
If the clients fail to give 24 hours notice, both clients will be charged 50% of the session fee. If either client fails to show up, they will be charged 100% of the session fee.

NO-SHOW POLICY:
If the client fails to show up for their appointment and does not call to cancel, they will be charged 100% of the session fee.

SAFETY MEASURES POLICY: 
If you refuse to wear a face mask, complete your paperwork, or follow any other policies related to the safety of our staff and other clients, you will be refused entrance and charged 100% of the session fee. If your massage session starts before you violate these policies, your session will be ended early and you will be charged 100% of the session fee. ​

NEW CLIENTS: IMPORTANT

​If this is your first visit to Eagan Massage Center, please arrive at least 15 minutes early to fill out confidential client intake forms. You will provide critical health information and have a chance to review it with your therapist so you get the most out of your massage. You’ll discuss the reason for your visit and your therapist will answer any questions you may have.

If possible, please fill out any new client health history paperwork prior to arrival. These forms must be completed prior to the start of your massage, and any time required to finish them is part of your scheduled appointment time. We can send them to you via email for printing and completion, or they can be filled out in your car prior to your appointment.

​​WHEN YOU ARRIVE: PROCEDURE

• Entrance by appointment only; please arrive at least 10-15 minutes early.
• Health screening prior to session.
• Masks are optional. Massage therapists will wear a mask upon request.
• Sanitize your hands immediately upon entering; hand sanitizer stations are located throughout the facility. We also recommend washing your hands before and after your massage.​ ​

ARE MASKS REQUIRED? 

Masks are preferred for these therapists: Kelly Ann and Anne

​

COVID-19 / INFECTIOUS DISEASE SAFETY MEASURES: OVERVIEW

To promote safety and comfort, we have taken these steps for the benefit of our clients and staff:

• Entrance by appointment only; please arrive at least 10-15 minutes early
• Health screening prior to session.
• Masks are preferred for these therapists: Kelly Ann and Anne
• Sanitize your hands immediately upon entering; hand sanitizer stations are located throughout the facility. We also recommend washing your hands before and after your massage.
• Massage therapists will wear a mask upon request.
• Air purifiers in each room, the lobby, and the hallway. These are highly efficient purifiers that have a True HEPA filter for viruses and allergens, carbon filter, and internal UV-C light to help make the air safer.
• Special room cleaning and laundry handling between appointments, using EPA-approved disinfectants and following CDC guidelines.

Please understand this has taken a lot of thought and research to put together. Our employees are trained to follow the new protocols and policies without exceptions. We understand that some people may not like parts of this plan, and some may decide not to return for massage until those parts are relaxed/eliminated. We hope it will not be long before that can be done.

We take the safety of you and our employees very seriously. We want to keep everyone as safe as possible during this pandemic, and so we will do our best to minimize risks for everyone.

NOTE: For those who are immune compromised and those who are otherwise particularly susceptible to respiratory infections or blood clots, we recommend that you delay getting massage therapy for now. There is ongoing research that will provide greater clarity regarding safety and risk mitigation over the next few months, and we will welcome you back when it is appropriate for us to do so.